Security & Privacy

We recognize that you care about how records about you are used and shared, and we handle this carefully and responsibly. This Privacy Notice describes how Brown Rabbit Furniture gathers and processes your personal records via our websites, devices, products, services, online markets, and programs that reference this notice (together "Brown Rabbit Services"). By using Brown Rabbit Services you agree to our use of your personal information (including sensitive personal records) under this notice, as may be amended from time to time.

We collect information that you provide directly to us, such as when you create an account, place an order, contact customer support, or subscribe to our newsletter. This includes your name, email address, phone number, shipping address, payment information, and any other information you choose to provide. We also automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages viewed, and time spent on pages.

We use your information to process and fulfill your orders, communicate with you about your purchases, provide customer support, send you marketing communications (with your consent), improve our website and services, prevent fraud and abuse, and comply with legal obligations. We never sell your personal data. We share information only with trusted partners necessary to fulfill orders, payments, and deliveries, such as payment processors, shipping companies, and service providers who assist us in operating our business.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality. You can control cookies through your browser settings, but disabling cookies may limit some features of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Notice. You have the right to withdraw your consent at any time by contacting us or adjusting your account settings. However, withdrawing consent may affect your ability to use certain features of our services. You can also opt out of marketing communications by clicking the unsubscribe link in our emails or contacting customer support.

For more details about our privacy practices, data security measures, your rights regarding your personal information, or to file a complaint, please contact our Customer Support team. We are committed to protecting your privacy and will respond to your inquiries promptly. You can also review, update, or delete your personal data anytime from your account settings. We regularly review and update our privacy practices to ensure compliance with applicable laws and best practices.

We accept various secure payment methods including credit cards, debit cards, net banking, UPI, and digital wallets. All payment transactions are processed through secure, encrypted payment gateways that comply with PCI DSS standards. We do not store your complete payment card details on our servers. Payment information is securely transmitted to our payment processors who handle the transaction on our behalf.

We accept all major payment methods including Visa, Mastercard, American Express, RuPay credit and debit cards, net banking from all major banks, UPI (Unified Payments Interface), popular digital wallets like Paytm, PhonePe, Google Pay, and Amazon Pay, as well as cash on delivery (COD) for eligible orders. All payment methods are secure and processed through trusted payment gateways. Choose the payment method that is most convenient and secure for you.

No, we believe in transparent pricing. All charges including product price, applicable taxes (GST), shipping charges, and any installation fees (if applicable) are clearly displayed before you confirm your order. There are no hidden or concealed charges. The final amount shown at checkout is exactly what you will be charged. If any additional charges apply (such as for oversized items or special handling), these will be clearly communicated and require your approval before processing.

All electronic payments are processed through secure, PCI DSS compliant payment gateways. Your payment information is encrypted using SSL (Secure Socket Layer) technology before transmission. We use industry-standard encryption and security measures to protect your financial data. Payment gateways are operated by trusted third-party service providers who specialize in secure payment processing. We do not have access to your complete card details or store them on our servers. Once your payment is successfully processed, you will receive a confirmation email with your order and payment details.