Help & Support

You can initiate a return by contacting our customer support team via phone, email, or through your account dashboard. Provide your order number and reason for return. Our team will guide you through the return process.

Once we receive and inspect the returned product, refunds are processed within 7-10 business days. The refund will be credited to your original payment method. For cash on delivery orders, refunds are processed via bank transfer or cheque.

Yes, exchanges are possible for products of equal or higher value. If you wish to exchange for a product of higher value, you'll need to pay the difference. Exchanges are subject to product availability and must be initiated within 7 days of delivery.

If the return is due to our error (wrong product, damaged item, or manufacturing defect), we cover the return shipping cost. For returns due to customer preference or change of mind, return shipping charges may apply.

Customized furniture cannot be returned unless there is a manufacturing defect or we have made an error in the customization. In such cases, we will either replace the item or provide a full refund.

We primarily use premium Sheesham wood (Indian Rosewood) for our furniture, known for its durability and beautiful grain patterns. We also offer furniture in other solid woods, engineered wood, and premium fabrics for upholstery. All materials are carefully selected for quality and longevity.

Yes, we provide free assembly and installation services for all furniture purchases. Our trained professionals will assemble and install your furniture at the time of delivery. This service is included in most locations across India.

For wooden furniture, use a soft, dry cloth for regular cleaning. Avoid direct sunlight and excessive moisture. Use wood polish occasionally to maintain the finish. For upholstered furniture, vacuum regularly and follow the care instructions provided. We also offer maintenance tips in our product care guide.

We provide a comprehensive warranty on all our furniture. Wooden furniture comes with a 1-year warranty against manufacturing defects. Upholstered furniture has a 6-month warranty. Warranty covers defects in materials and workmanship under normal use conditions.

Yes, you can visit any of our 100+ experience stores across India to see and feel our products in person. You can also schedule a virtual consultation with our design experts. Our stores showcase a wide range of furniture collections for you to explore.

Yes, we offer attractive discounts on bulk orders. For orders above ₹2 lakhs, you can avail special pricing. Contact our bulk order team for customized quotes and additional benefits. We also offer special rates for interior designers and architects.

Yes, Cash on Delivery (COD) is available for most locations. However, COD may not be available for high-value orders or in certain remote areas. The maximum COD limit is ₹50,000. For orders above this limit, advance payment is required.

No, there are no hidden charges. The price displayed on the product page is the final price you pay. Delivery charges (if applicable) and taxes are clearly mentioned during checkout. We believe in transparent pricing with no surprises.

Yes, we offer EMI (Easy Monthly Installments) options through various banks and financial partners. EMI is available on credit cards and through our financing partners. You can select the EMI option during checkout and choose a tenure that suits you.

If your payment fails, the order will not be processed. Please check your card/bank details, ensure sufficient balance, or try an alternative payment method. If the amount was debited but the order wasn't confirmed, it will be automatically refunded within 3-5 business days.

Yes, we regularly offer payment-specific discounts and cashback offers. These may include discounts on specific payment methods, bank offers, or festive season promotions. Check our website or subscribe to our newsletter to stay updated on current offers.

Yes, you can cancel your order before it is shipped. Once the order is shipped, you'll need to initiate a return after receiving the product. To cancel, log into your account, go to "My Orders", and click on "Cancel Order". For customized items, cancellation may not be possible once manufacturing has started.

You can update your account information by logging into your account and going to "My Profile" or "Account Settings". You can update your name, email, phone number, and address details. Some changes may require verification for security purposes.

You can contact our 24/7 customer support team via phone, email, or live chat on our website. You can also visit any of our experience stores for in-person assistance. Our support team is available to help with orders, product queries, returns, and any other concerns.