Return & Refund Policy | Custom Handcrafted Teak Furniture

Return & Refund Policy for made-to-order furniture

At Brown Rabbit Furniture, every piece is handcrafted to order — custom-built in seasoned teak wood to your exact size, finish, fabric, and carving. Because your furniture is specially made for your requirement and is not a mass-produced stock item, our return and refund terms reflect the nature of bespoke, made-to-order craftsmanship.

Yes — you can cancel your order and receive a refund of your advance within 2 (two) days of placing the order. This is the window before our artisans begin sourcing wood and starting production. Once these 2 days pass, work on your custom piece begins and the order can no longer be refunded, as the materials and craftsmanship are committed specifically to your order.

Because each item is customised and specially crafted for you, returns and exchanges are not possible once the piece is made. This is standard for bespoke, made-to-order luxury furniture.

We encourage you to confirm all dimensions, finishes, and fabrics carefully before ordering — and our design team is available to guide you before you commit.

Your satisfaction is protected. While returns are not available for custom pieces, every order is quality-inspected and a pre-dispatch video is shared for your approval. In the rare event of transit damage, contact us within 48 hours of delivery with clear photos and a video of the damage at business@brown-rabbit.com or +91 79834 39087. We will arrange repair or replacement of the affected piece at no cost to you for genuine transit damage.

Approved refunds (for orders cancelled within the 2-day window) are processed to your original payment method within 7–10 business days. Direct bank/UPI payments are refunded to the same account.