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Brown Rabbit Furniture

Help & Support

Find answers to common questions about delivery, returns, products, payments, and more. We're here to help you with all your furniture needs.

Shipping & Delivery

Delivery timelines typically range between 7–15 business days, depending on product availability, customization requirements, location, and logistics. Ready-made products are usually delivered faster, while customized furniture may take additional time for manufacturing.

Large orders may require additional processing time. If customization or bulk manufacturing is involved, delivery timelines may extend to 20-30 business days. Our team will provide you with an estimated delivery date at the time of order confirmation.

Products with different timelines are usually shipped together based on the longest delivery timeline unless otherwise requested.

Delivery is free for most locations across India. Additional charges may apply for remote or non-serviceable areas. Free delivery is available on orders above ₹5,000. For orders below this amount, a nominal delivery charge may apply based on your location.

Once your order is shipped, you will receive tracking details via email and SMS. You can also track your order by logging into your account on our website or by contacting our customer support team with your order number.

Our delivery partner will attempt re-delivery up to 3 times. If you're not available, they will contact you via phone to schedule a convenient delivery time. You can also proactively contact our customer support to reschedule the delivery.

You can request an address change before the order is shipped by contacting our customer support team.

Please check the tracking link or contact customer support for assistance. We’ll help resolve the issue promptly.

All products are securely packed using high-quality materials including bubble wrap, corrugated boxes, and protective padding to ensure complete safety during transit. Large furniture items are specially crated for maximum protection.

Expedited shipping may be available for selected products. Please contact customer support for confirmation.

Occasionally delays may occur due to logistics or customization. Our team will notify you with updated timelines.

Once shipped, delivery depends on courier timelines. You can track the shipment or contact support for updates.

RTO occurs if delivery attempts fail or address details are incorrect. Please contact support to resolve this.

Eligible products are marked on the product page. You can also confirm with our customer support team.

Orders are delivered via our trusted logistics partners and in-house delivery network. We ensure safe and timely delivery with proper handling. For large furniture items, we provide installation assistance at the time of delivery.

Yes, delivery can be postponed. Please inform customer support in advance to reschedule.

Yes, a detailed invoice will be shared via email and included with your order delivery.
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BROWN RABBIT FURNITURE - Wooden City, Khatakheri Main Rd near Pani Ki Tanki, opposite Concrete Water Tank, Hayat Colony, Khatakheri, Saharanpur, Uttar Pradesh 247001