FAQ

Brown Rabbit exclusively uses Grade-A seasoned teak wood — widely regarded as India's finest hardwood for furniture. Our teak is kiln-dried to eliminate moisture, making it dimensionally stable, warp-resistant, and naturally termite-proof. Teak is prized for its exceptional durability, rich golden-brown grain, and natural oils that protect the wood over decades. Every plank is hand-selected by our master artisans before it enters our workshop, ensuring only the finest material goes into each piece. All our furniture comes with a lifetime warranty against termites and a 20-year structural warranty, a testament to our confidence in the wood we use.

Every single piece of Brown Rabbit furniture is crafted from 100% solid Grade-A seasoned teak wood — there is no engineered wood, MDF, plywood, or particleboard in any of our structural components. Solid teak wood means the entire piece — legs, frame, panels, joints — is genuine, natural timber cut from mature teak trees. This makes our furniture incomparably stronger, more durable, and more beautiful than engineered alternatives. The natural grain, warmth, and character of solid teak cannot be replicated artificially. Teak's inherent oils also make it naturally resistant to moisture, termites, and warping — qualities no engineered wood can match. When you purchase from Brown Rabbit, you are investing in 100% authentic solid wood craftsmanship, built to last generations.

Yes. Every piece of furniture crafted by Brown Rabbit comes with a comprehensive 20-year structural warranty and a lifetime warranty against termites. This warranty covers any manufacturing defects, structural failures, or termite damage under normal usage conditions. Our 20-year warranty is one of the strongest in the Indian luxury furniture industry and reflects our absolute confidence in the quality of our Grade-A seasoned teak wood and master craftsmanship. In the unlikely event of a covered defect, our team will repair or replace the piece at no cost to you. Warranty terms are provided in writing with every purchase.

Brown Rabbit was founded in 2015 with a singular vision: to bring India’s finest royal luxury handcrafted furniture to discerning homes across the country. In over a decade of operation, we have grown into India’s premier destination for Grade-A teak wood royal furniture, proudly serving 5,000+ satisfied luxury homeowners across every major Indian city and state. Our customer base spans individual luxury homeowners, interior designers, architects, property developers, luxury hotel groups, boutique resorts, heritage properties, and NRI clients furnishing homes in India. We have maintained a remarkable 4.8-star average customer rating, a reflection of our unwavering commitment to quality, craftsmanship, and service excellence. Every year, we deliver thousands of bespoke and curated pieces that transform ordinary spaces into extraordinary living environments.

Absolutely. Bespoke customization is one of Brown Rabbit's core strengths. Every piece we create can be fully tailored to your exact requirements — including custom dimensions, wood finish (natural teak, dark walnut, honey oak, antique gold, and more), carving patterns (Mughal, Rajasthani, Gothic, Baroque, floral, geometric), upholstery fabric and colour, leg style, and hardware finish. Whether you need furniture for a specific wall size, a ceiling with limited height, or a colour palette tied to your interior design scheme, our design consultants will work with you through a consultation process that includes 3D visualization before production begins. Custom lead times are typically 4–8 weeks depending on complexity.

Brown Rabbit offers luxury handcrafted teak wood furniture across a range designed to reflect true premium craftsmanship and Grade-A material quality. Our pricing reflects the cost of 100% solid seasoned teak, master artisan labour, hand-carving work, premium finishes, and the included 20-year warranty and lifetime termite protection. Pieces start from approximately ₹24,999 for individual accent items such as side tables and mirrors, and go up to ₹99,999 and above for signature throne chairs, royal beds, maharaja sofas, and complete bedroom sets. Custom and bespoke pieces are priced based on specifications, dimensions, carving complexity, and upholstery selections. We offer flexible EMI options and staged payment for larger projects. Every rupee you invest in Brown Rabbit furniture is an investment in a piece that will outlast generations — making it exceptional value over any lifetime horizon.

Brown Rabbit delivers across the entire world — both pan-India and internationally. ???????? PAN-INDIA DELIVERY — ALL CITIES COVERED: We deliver to every corner of India, including all major, tier-2, and tier-3 cities across all states and union territories. Our Indian delivery network covers: North India: Delhi, New Delhi, Noida, Greater Noida, Gurgaon (Gurugram), Faridabad, Ghaziabad, Meerut, Agra, Mathura, Aligarh, Bareilly, Moradabad, Saharanpur, Muzaffarnagar, Lucknow, Kanpur, Varanasi, Prayagraj (Allahabad), Gorakhpur, Jhansi, Dehradun, Haridwar, Rishikesh, Mussoorie, Roorkee, Chandigarh, Amritsar, Ludhiana, Jalandhar, Patiala, Bathinda, Mohali, Shimla, Manali, Dharamshala, Jammu, Srinagar. Rajasthan & Gujarat: Jaipur, Jodhpur, Udaipur, Kota, Ajmer, Bikaner, Alwar, Bharatpur, Ahmedabad, Surat, Vadodara (Baroda), Rajkot, Bhavnagar, Jamnagar, Gandhinagar, Anand, Mehsana, Junagadh. West India: Mumbai, Pune, Nashik, Nagpur, Aurangabad, Navi Mumbai, Thane, Kalyan, Kolhapur, Solapur, Satara, Sangli, Amravati, Goa (Panaji, Margao, Vasco). South India: Bangalore (Bengaluru), Mysore, Mangalore, Hubli-Dharwad, Belgaum (Belagavi), Shimoga, Tumkur, Chennai, Coimbatore, Madurai, Tiruchirappalli (Trichy), Salem, Tirunelveli, Vellore, Tiruppur, Thanjavur, Kanchipuram, Hyderabad, Secunderabad, Warangal, Visakhapatnam (Vizag), Vijayawada, Tirupati, Guntur, Nellore, Kakinada, Rajahmundry, Kochi (Cochin), Thiruvananthapuram, Kozhikode (Calicut), Thrissur, Kollam, Kannur, Palakkad. East India: Kolkata, Howrah, Durgapur, Asansol, Siliguri, Kharagpur, Bhubaneswar, Cuttack, Rourkela, Berhampur, Puri, Patna, Gaya, Muzaffarpur, Bhagalpur, Ranchi, Jamshedpur, Dhanbad, Bokaro, Guwahati, Silchar, Dibrugarh, Shillong, Agartala, Imphal. Central India: Bhopal, Indore, Jabalpur, Gwalior, Ujjain, Raipur, Bilaspur, Durg-Bhilai. ???? INTERNATIONAL DELIVERY — WE SHIP WORLDWIDE: Brown Rabbit delivers furniture to every country in the world. Our international clients include the Indian diaspora (NRIs) and luxury homeowners across the globe. We ship to all continents including: USA (New York, New Jersey, California, Texas, Illinois, Florida, Washington), UK (London, Manchester, Birmingham, Leicester), UAE (Dubai, Abu Dhabi, Sharjah), Canada (Toronto, Vancouver, Calgary), Australia (Sydney, Melbourne, Brisbane), Singapore, Malaysia, New Zealand, South Africa, Kenya, Germany, France, Netherlands, Italy, Switzerland, Saudi Arabia, Qatar, Bahrain, Kuwait, Oman, and all other countries worldwide. ???? DELIVERY TIMELINES: Ready-to-deliver pieces: 7–14 business days within India | 3–6 weeks internationally. Custom/bespoke orders: 4–8 weeks production + delivery time. All deliveries include free professional installation and white-glove service within India. For international orders, please contact our team for a customized freight and logistics quote.

Yes. Brown Rabbit provides complimentary pan-India home delivery on all orders, with no hidden delivery charges. Our white-glove delivery service includes professional assembly and installation by our trained team, ensuring your furniture is set up perfectly in your space. Our installation team handles everything from unpacking and positioning to final inspection — leaving your home clean and your new furniture ready to enjoy. We deliver to all major cities including Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Jaipur, Ahmedabad, Surat, Lucknow, and hundreds of smaller towns across every Indian state. For remote or extremely rural locations, delivery timelines may vary — please contact our team for a customized delivery estimate.

Yes. All Brown Rabbit furniture is built from Grade-A seasoned teak wood that is kiln-dried and naturally rich in teak oils — giving it an inherent, built-in resistance to termites, woodworm, and other wood-boring insects. Unlike cheaper softwood furniture that requires chemical spraying, teak's own natural oils act as a permanent deterrent to pests. Additionally, our artisans apply a professional-grade wood treatment and finish during the crafting process. Every piece comes with a lifetime warranty against termite damage, giving you absolute peace of mind for generations. No separate pest treatment is required, though we recommend standard household pest control as a precaution in high-infestation areas.

At Brown Rabbit, we stand behind the quality of every piece we deliver. If you receive a product that is damaged in transit or has a manufacturing defect, please report it within 48 hours of delivery with photographic documentation and our team will arrange a prompt repair, replacement, or full refund depending on the nature of the issue. For ready-to-deliver catalogue items, returns are accepted within 7 days if the product is in its original, unassembled condition. Please note that bespoke and custom-made orders are crafted specifically to your specifications and are therefore non-returnable, except in the case of manufacturing defects. We strongly recommend reviewing all customization details before confirming a bespoke order. For any return or refund queries, please contact our dedicated customer care team who are available 24x7.

Teak wood is one of the most low-maintenance luxury furniture materials available, but a few simple care steps will keep your Brown Rabbit pieces looking magnificent for decades. For regular maintenance, wipe with a soft, dry or slightly damp cloth to remove dust and light spills. Avoid prolonged exposure to direct sunlight, which can fade the finish over time — use curtains or blinds in very sun-intensive rooms. Keep away from excessive moisture or dry heating vents, which can cause slight expansion and contraction. For deeper care, we recommend applying teak oil or a high-quality furniture polish every 6–12 months to nourish the wood and maintain its rich lustre. Avoid abrasive cleaners, bleach, or acidic substances. Our customer care team is always available to advise on care specific to your piece’s finish and upholstery.

Brown Rabbit offers a wide range of premium wood finishes to complement any interior style. Our standard finish options include: Natural Teak (warm honey-brown with visible grain), Dark Walnut (deep, rich espresso tone), Antique Gold (teak with hand-applied gold leaf accents on carved details), Ebony Black (a bold, dramatic dark lacquer finish), Honey Oak (a lighter, Scandinavian-influenced warm tone), and Distressed Vintage (a hand-rubbed aged finish that adds character and heritage appeal). For bespoke orders, we can match custom RAL colours or specific designer-specified finishes. All finishes are applied using premium, durable lacquers and oils that protect the wood while enhancing its natural beauty. Finish samples are available on request through our design consultation process.

Brown Rabbit’s master artisans are skilled in a wide range of traditional Indian and international carving styles, each with a distinct aesthetic identity. Our most popular carving styles include: Mughal (intricate floral jali work, lotus motifs, arch patterns inspired by Mughal architecture), Rajasthani (bold geometric and floral patterns rooted in Rajput craftsmanship), Gothic (pointed arches, heraldic shields, lion crests, and cathedral-inspired tracery — a dramatic statement style), Baroque (ornate European scrollwork, cherubs, and dramatic curves), Floral (delicate roses, vines, and botanical motifs for a romantic and feminine aesthetic), and Geometric (clean, repeating patterns suited to contemporary luxury spaces). For bespoke orders, our artisans can execute custom motifs designed in collaboration with your architect or interior designer. Every piece in our high-back throne chair range prominently showcases our carving expertise.

Choosing the right style of handcrafted luxury furniture comes down to your home’s architecture, the existing interiors, your personal aesthetic, and the feel you want to create. Brown Rabbit’s master craftsmen and design consultants are here to guide you through this process. In general: If your home features high ceilings, archways, and grand spaces — Royal and Mughal-inspired pieces with intricate carved backboards, gilded accents, and throne-style silhouettes will create an awe-inspiring palatial experience. If your home is a modern apartment or villa but you crave warmth and heritage character — our Traditional Rajasthani and Indo-Colonial pieces strike the perfect balance between statement-making craft and everyday livability. If you prefer clean lines with artisanal detailing — our Contemporary Luxury range combines teak’s beauty with streamlined forms for a refined, understated elegance. Our design consultation service includes space analysis, style matching, and 3D visualization to ensure every piece fits your vision perfectly.

Both teak and sheesham (Indian rosewood) are premium hardwoods used in luxury Indian furniture, but they differ in key characteristics. Teak is denser, harder, and contains more natural oils, making it exceptionally resistant to moisture, termites, and weathering — ideal for pieces that need to last multiple generations. Teak has a warm golden-brown grain that ages beautifully to a silver-grey patina over time. Sheesham is slightly lighter, features a striking swirled grain pattern, and tends to have a darker, richer reddish-brown tone. Both woods are excellent choices for luxury furniture. Brown Rabbit’s flagship collection is crafted from Grade-A seasoned teak, offering the highest durability and the longest warranty in its class. We also work with premium sheesham for certain collections and custom projects.

Absolutely. Teak wood furniture, especially when crafted to the standard of Brown Rabbit, is not just a purchase — it is a generational investment. While cheaper furniture made from MDF, plywood, or soft pine may cost less upfront, it typically requires replacement within 5–10 years and offers no lasting value. Grade-A teak, by contrast, is one of the world’s most durable woods, with a natural lifespan of 75–100 years when properly maintained. Teak furniture retains and even appreciates in aesthetic and perceived value over time, especially when masterfully handcrafted. Brown Rabbit’s teak furniture is backed by a 20-year structural warranty and lifetime termite warranty — making the cost-per-year of ownership exceptionally low. When considered over decades, premium teak furniture is significantly more economical and offers incomparably superior quality of life.

Every piece of Brown Rabbit furniture is genuinely handcrafted in India by master artisans with decades of experience in traditional wood carving and joinery. Our craftsmanship draws from India’s rich furniture-making heritage — specifically the Mughal and Rajasthani carving traditions — passed down through generations of skilled craftspeople. We do not use mass production methods or CNC machinery for our signature carved collections; every motif, every joint, and every finish is the product of skilled human hands. Our workshop is based in India, and we are proud to support the livelihoods of local artisan communities. When you purchase from Brown Rabbit, you are investing in authentic Indian craftsmanship, not factory-produced imitation.

Brown Rabbit furniture is fundamentally different from mass-produced furniture in every dimension. Mass-produced furniture is manufactured by machines in factories using engineered wood, veneers, or cheap softwood — designed to be affordable but not durable. Brown Rabbit furniture is handcrafted by master artisans using 100% solid Grade-A seasoned teak wood, with every carving, joint, and finish applied by skilled human hands. The result is furniture with a depth of character, structural integrity, and aesthetic beauty that no machine can replicate. Our pieces are built to last 75–100+ years; most mass-produced furniture deteriorates within a decade. Brown Rabbit furniture also comes with a 20-year structural warranty and lifetime termite warranty — something no factory furniture brand offers. When you compare cost per year of ownership, Brown Rabbit is actually the more economical choice.

Yes. Brown Rabbit offers a complimentary design consultation service with every order. Our in-house design experts will work closely with you to understand your space, your aesthetic preferences, and your lifestyle needs. The consultation process includes a detailed discussion of your floor plan and room dimensions, material and finish selection, carving and upholstery guidance, style matching with your existing interiors, and 3D visualization of how your chosen pieces will look in your space before production begins. For complete home furnishing projects, we assign a dedicated design project manager to guide you from concept to delivery. This service is available both online (via video call or WhatsApp) and for in-person consultations in select cities. Contact us to schedule your free consultation today.

Brown Rabbit takes exceptional care in packaging and transporting all furniture. Every piece is professionally wrapped, padded, and secured before dispatch. However, in the rare event that your furniture arrives with transit damage, here is what to do: First, document the damage with clear photographs at the time of delivery before signing the delivery receipt — note the damage on the delivery receipt as well. Second, contact our customer care team within 48 hours of delivery with your order details and photo evidence. Our team will arrange a full inspection and either repair or replace the damaged piece at absolutely no cost to you. We take complete ownership of any transit-related damage and ensure you receive the flawless piece you ordered. Your satisfaction is our unconditional commitment.

Yes — and it is completely free. Every Brown Rabbit customer has access to a complimentary design consultation with our expert team before placing any order. This service is available online (via WhatsApp video call or Zoom) and in-person for select cities. During your consultation, our designers will: review your room dimensions and layout, understand your style preferences and interior theme, recommend the most suitable pieces, finishes, and carving styles for your space, provide 3D visualizations so you can see how furniture will look in your room before ordering, and advise on customization options for dimensions, upholstery, and wood finish. This consultation is available for both individual homeowners and large interior design or hospitality projects. We believe the right furniture begins with the right conversation — and we are here to guide you every step of the way.

Yes. Brown Rabbit understands that premium luxury furniture represents a significant investment, and we offer flexible payment options to make it accessible. We accept payment via all major credit and debit cards, net banking, UPI, and bank transfers. EMI options are available through select credit cards and fintech partners — typically offering 3, 6, 9, and 12-month no-cost or low-cost EMI plans. For large bespoke or hospitality orders, we also offer staged payment structures (deposit at order, balance before dispatch). Please speak with our customer care team or check our website’s payment section for the most current list of EMI partners and terms. We are committed to ensuring the path to owning world-class furniture is as smooth as possible.

There is no minimum order value at Brown Rabbit — every order, whether a single bedside table or a complete palace furnishing project, receives the same dedication and white-glove service. For pricing, we operate on a transparent model with no hidden charges. All delivery and installation are included at no extra cost. We offer special discounts for: Bulk and hospitality orders (hotels, resorts, heritage properties), Complete home furnishing packages (full bedroom sets, full living room collections), Festive season promotions during Diwali, Navratri, and other major Indian festivals, and Returning loyal customers. We do not engage in permanent discount pricing that compromises quality — instead, every piece is priced to reflect its genuine Grade-A teak craftsmanship. To enquire about current offers or bulk pricing, please contact our sales team directly via our website or WhatsApp.

We understand that buying luxury furniture is an important investment and you may wish to see pieces in person before committing. Brown Rabbit offers consultation appointments where our design team can provide 3D visualization of your chosen piece in your space, detailed material and finish samples, and in-depth discussion of customization options. For major cities, we may also be able to arrange for you to view select pieces through our design consultation process. Please contact us via our website or WhatsApp to schedule a consultation. Additionally, our website features high-resolution photography and detailed product descriptions for every piece in our catalogue. Our 24x7 customer support team is happy to assist with any pre-purchase questions or concerns.

For ready-to-deliver catalogue items, order cancellations can be requested within 24 hours of placing the order, provided the item has not yet been dispatched. Once dispatched, cancellations are no longer possible, but our standard return policy applies. For bespoke and custom orders, cancellations can be requested within 48 hours of order confirmation, as production begins very shortly thereafter. Cancellations requested after production has commenced are subject to deduction of material and production costs incurred. If you wish to cancel an order, please contact our customer care team immediately via WhatsApp, phone, or email with your order reference number. We will process eligible cancellations promptly and issue a full refund to your original payment method within 7–10 business days.

Teak wood is one of the very few hardwoods naturally suited to outdoor and semi-outdoor environments, thanks to its high natural oil content and exceptional moisture resistance. Brown Rabbit furniture designed for indoor spaces can generally be used in covered verandahs, shaded patios, and well-protected outdoor areas, provided it is not exposed to direct rain or prolonged standing moisture. For fully outdoor installations, we recommend applying teak oil or an outdoor-grade sealant every 6–12 months. If furniture develops a silver-grey patina from outdoor exposure, this is completely natural and does not indicate damage. For dedicated outdoor furniture requirements — such as garden seating, poolside loungers, or uncovered terrace furniture — please speak with our team to select pieces and finishes specifically suited to outdoor conditions.

Currently, Brown Rabbit’s primary delivery operations are across India (pan-India delivery). However, for NRI clients and international customers who wish to furnish their India-based homes while residing abroad, we fully support remote ordering through our online consultation process — including virtual design meetings, online order confirmation, and delivery coordination with a trusted contact in India. For direct international shipment of furniture to overseas destinations, please contact our team to discuss logistics, crating, freight, and customs requirements on a case-by-case basis. Many NRI clients have successfully used our remote ordering service to transform their ancestral homes and new luxury properties in India. We are committed to making the experience seamless, regardless of where you are in the world.

Yes. Brown Rabbit has extensive experience handling large-scale bulk and commercial furniture orders for hotels, resorts, luxury boutique properties, heritage bungalows, palaces, restaurants, and corporate spaces. We offer special commercial pricing for bulk orders, a dedicated project manager for each hospitality project, consistent quality across large volumes, and flexible production timelines to meet your handover schedule. Our team can work with your interior designer or architect to customize furniture specifications, finishes, and upholstery to match your property’s design identity. We have successfully delivered furniture projects for luxury properties across India. To discuss a commercial or bulk order, please contact our hospitality sales team directly via our website or call our 24x7 customer support line.

After placing your order with Brown Rabbit, you will receive an order confirmation via email and/or WhatsApp with your order details and a dedicated order reference number. Once your order is dispatched, our team will share real-time delivery tracking information along with the name and contact number of the logistics partner managing your delivery. For custom and bespoke orders, our team provides periodic production updates so you are always informed of your piece’s progress through the workshop. Our dedicated 24x7 customer support team is available by phone, email, and WhatsApp at any time to provide status updates on your order. We believe in complete transparency throughout the entire order-to-delivery journey.

Yes. Brown Rabbit stands behind every piece we deliver with comprehensive after-sales support. Our after-sales services include: Warranty repairs — any structural defect or manufacturing issue covered under our 20-year warranty is repaired or replaced at no charge; Termite treatment — any termite damage covered under our lifetime termite warranty is handled by our team; Touch-up and refinishing services for scratches, dents, or finish wear accumulated over years of use (charged at nominal rates); Re-upholstery services to refresh fabric or cushioning on sofas, chairs, and cushioned pieces; Reassembly service if you relocate to a new home and need your furniture dismantled and reinstalled. To avail after-sales service, simply contact our 24x7 customer care team with your order reference number. Our team will assess your requirement and dispatch the appropriate artisan or service team. We believe the relationship with our customers does not end at delivery — it lasts as long as your furniture does.